Terms

About Us
Janet Granger Designs is a partnership of Janet and Chris Granger.
To read more, see our ‘About Us‘ page.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy, alter the quantity if necessary and add them to the shopping basket. If you change your mind, you can click ‘VIEW BASKET’ and take item out of your basket again.

After you have finished your selection, click on “CHECKOUT”. For more details see the Help /FAQ page, question 2: ‘How do I order?’.

Delivery schedule and rates
Please see our ‘Delivery‘ page.

Tax Charges
The company is not VAT registered, so this means that we do not charge VAT.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. Any credit card numbers (if you use card payment at Paypal) are sent, in a very secure and safe method, to a secure server at Paypal. Only the order details and name and address details are passed on to us. We do not receive, or store, any sensitive card details

Guarantee
For details of our guarantee, please see our ‘Guarantee‘ page.

Contacting Us
If you need to reach us regarding more information, a compliment, a complaint, a refund, or to return goods to us, please contact us using our ‘Contact Us‘ page.

We will endeavour to respond to complaints received within five working days and at that time we will provide you with a likely timescale for resolving the dispute. You will be kept informed of progress throughout the process.

Claims for damage in transit must be made within 10 days of receipt. Refunds will be given, but returned items must be packaged so as not to incur damage during transit and be sent by recorded delivery. This does not affect your statutory rights as a consumer.

Privacy Policy
Please see our ‘Privacy Policy‘ page.

Returns Policy
Please see our ‘Returns Policy‘ page